| | 9 | The users of Auditly are the central entity of the application, they have attributes such as First and Last Name, their Email Address, and the website of the users product (if it has one and wants to monitor its reviwes). In the onboarding screen the users select which competitors reviews they want to monitor, or monitor whole industries. A competitor represents a company that has reviews written about them on review sites like G2, Capterra and Tustpilot. Competitors can be grouped by Industries. The reviews are an assessment or critique of the competitor. Besides the review text, the review can have positive or negative Sentiment, and Review Score. Each Review is written by a Reviewer. A reviewer is an individual who writes the Reviews. The reviwers sometimes leave thier personal information on the review sites like their Name, Email, Company Position, Company Name and and social media links. With this information the app is trying to find the email and/or Linkedin profile of the reviewer. Users can send messages to those reviewers so that they engage with the reviewer as soon as possible. Some examples, a reviewer writes a negative review on a users competitor because of their lack of customer support, the user can send a message that thier product has that issue solved and book a demo call for that reviewer. If a reviewer send a positive review about the users product, they can thank them and give them a coupon. |
