| 1 | CREATE OR REPLACE FUNCTION trg_fn_auto_close_ticket()
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| 2 | RETURNS TRIGGER
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| 3 | LANGUAGE plpgsql
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| 4 | AS $$
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| 5 | BEGIN
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| 6 | --zatvoranje
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| 7 | IF NEW.status IN ('resolved', 'closed')
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| 8 | AND OLD.status NOT IN ('resolved', 'closed')
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| 9 | AND NEW.closed_at IS NULL
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| 10 | THEN
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| 11 | NEW.closed_at := CURRENT_TIMESTAMP;
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| 12 | END IF;
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| 13 | --ako povtorno se otvori
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| 14 | IF OLD.status IN ('resolved', 'closed')
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| 15 | AND NEW.status IN ('open', 'in_progress', 'escalated')
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| 16 | THEN
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| 17 | NEW.closed_at := NULL;
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| 18 | END IF;
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| 19 |
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| 20 | RETURN NEW;
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| 21 | END;
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| 22 | $$;
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| 23 |
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| 24 |
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| 25 | DROP TRIGGER IF EXISTS trg_auto_close_ticket ON crm_tickets;
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| 26 |
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| 27 | CREATE TRIGGER trg_auto_close_ticket
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| 28 | BEFORE UPDATE OF status ON crm_tickets
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| 29 | FOR EACH ROW
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| 30 | EXECUTE FUNCTION trg_fn_auto_close_ticket(); |
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