== Answering Request

==== Actors: **Registered Employee/Boss**

**1.** An employee responds to a customer request.

**2.** The response is recorded in {{{answers}}}.

{{{#!sql
INSERT INTO answers (request_num, personal_ID) VALUES
('0010120241001', '0010002');
}}}

**3.** Communication can continue, notes keep being updated.

**4.** Client rates how the request was handled. Systems updates the data in {{{request}}}.

{{{#!sql
UPDATE requests
SET costumer_satisfaction='4.5'
WHERE request_num='00111202500101';

}}}