Answering Request

Actors: Registered Employee/Boss

1. An employee responds to a customer request.

2. The response is recorded in answers.

INSERT INTO answers (request_num, personal_ID) VALUES
('0010120241001', '0010002');

3. Communication can continue, notes keep being updated.

4. Client rates how the request was handled. Systems updates the data in request.

UPDATE requests
SET costumer_satisfaction='4.5'
WHERE request_num='00111202500101';