UseCase02- Manages Clients

Initiating actor: Admin

Description

The Admin moderates Petify by blocking a client account when the client posts disrespectful/abusive reviews, or when the client receives extremely bad reviews that indicate harmful or unacceptable behavior. The Admin reviews evidence (review comments, ratings) and then blocks the client. The system records the decision (who/when/why), marks the user as blocked, and creates a notification for the blocked user.

Scenario

1. Admin goes to the reviews page that are grouped by client.
2. Admin clicks on a client so he can see all the reviews for them.
3. Admin clicks "Block client" and enters the reason.
4. The system sends and email to the client.