Changes between Version 16 and Version 17 of VirtualLibrary/Vision


Ignore:
Timestamp:
06/05/19 01:38:01 (7 years ago)
Author:
Bojan Popov
Comment:

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  • VirtualLibrary/Vision

    v16 v17  
    130130Овој систем има за цел да функционира на “локално ниво”. Односно секој факултет си поседува посебен систем а тие не се поврзани меѓусебно. Бидејќи станува збор за повеќе локални системи, секој факултет поседува по еден сервис во кој се чуваат податоци околу корисниците и останатите документи и податоци кои се разменуваат во системот.
    131131
    132 **4.2 Summary of Capabilities**
    133132
    134 || Customer Benefit || Supporting Features ||
    135 || New support staff can quickly get up to speed || Knowledge base assists support personnel in quickly identifying known fixes and workarounds ||
    136 || Customer satisfaction is improved because nothing falls through the cracks || Problems are uniquely itemized, classified and tracked throughout the resolution process. Automatic notification occurs for any aging issues ||
    137 || Management can identify problem areas and gauge staff workload || Trend and distribution reports allow high level review of problem status ||
    138 || Distributed support teams can work together to solve problems || Replication server allows current database information to be shared across the enterprise ||
    139 || Customers can help themselves, lowering support costs and improving response time || Knowledge base can be made available over the Internet. Includes hypertext search capabilities and graphical query engine ||
    140 
    141 **4.3 Assumptions and Dependencies**
    142 
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    145 **4.4 Cost and Pricing**
    146 
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    149 **4.5 Licensing and Installation**
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    153 **5 Product Features**