Changes between Version 9 and Version 10 of VirtualLibrary/Vision


Ignore:
Timestamp:
05/10/19 23:37:42 (6 years ago)
Author:
Bojan Popov
Comment:

—

Legend:

Unmodified
Added
Removed
Modified

  • VirtualLibrary/Vision

    v9 v10  
    107107|| Customer Benefit || Supporting Features ||
    108108|| New support staff can quickly get up to speed || Knowledge base assists support personnel in quickly identifying known fixes and workarounds ||
    109 || Knowledge base assists support personnel in quickly identifying known fixes and workarounds
    110  || Problems are uniquely itemized, classified and tracked throughout the resolution process. Automatic notification occurs for any aging issues ||
     109|| Customer satisfaction is improved because nothing falls through the cracks || Problems are uniquely itemized, classified and tracked throughout the resolution process. Automatic notification occurs for any aging issues ||
    111110|| Management can identify problem areas and gauge staff workload || Trend and distribution reports allow high level review of problem status ||
    112111|| Distributed support teams can work together to solve problems || Replication server allows current database information to be shared across the enterprise ||