| | 66 | 3.5.1 <Stakeholder Name> |
| | 67 | || Претставник || <Име и презиме> || |
| | 68 | || Опис || <Brief description of the stakeholder type> || |
| | 69 | || Тип || <Qualify the stakeholder’s expertise, technical background, and degree of sophistication—that is, guru, business, expert, casual user, etc> || |
| | 70 | || Обврски || <List the stakeholder’s key responsibilities with regards to the system being developed—that is, their interest as a stakeholder> || |
| | 71 | || Критериум за успешност || <How does the stakeholder define success? How is the stakeholder rewarded?> || |
| | 72 | || Вклученост || <How the stakeholder is involved in the project? Relate where possible to RUP workers—that is, Requirements Reviewer etc> || |
| | 73 | || Deliverables || <Are there any additional deliverables required by the stakeholder? These could be project deliverables or outputs from the system under development> || |
| | 74 | || Коментари || <Problems that interfere with success and any other relevant information go here> || |
| | 75 | |
| | 79 | 3.6.1 <Stakeholder Name> |
| | 80 | || Претставник || <Име и презиме> || |
| | 81 | || Опис || <Brief description of the stakeholder type> || |
| | 82 | || Тип || <Qualify the stakeholder’s expertise, technical background, and degree of sophistication—that is, guru, business, expert, casual user, etc> || |
| | 83 | || Обврски || <List the stakeholder’s key responsibilities with regards to the system being developed—that is, their interest as a stakeholder> || |
| | 84 | || Критериум за успешност || <How does the stakeholder define success? How is the stakeholder rewarded?> || |
| | 85 | || Вклученост || <How the stakeholder is involved in the project? Relate where possible to RUP workers—that is, Requirements Reviewer etc> || |
| | 86 | || Deliverables || <Are there any additional deliverables required by the stakeholder? These could be project deliverables or outputs from the system under development> || |
| | 87 | || Коментари || <Problems that interfere with success and any other relevant information go here> || |
| | 94 | |
| | 95 | |
| | 96 | |
| | 97 | **4 Product overview** |
| | 98 | |
| | 99 | |
| | 100 | |
| | 101 | **4.1 Product Perspective** |
| | 102 | |
| | 103 | |
| | 104 | |
| | 105 | **4.2 Summary of Capabilities** |
| | 106 | |
| | 107 | || Customer Benefit || Supporting Features || |
| | 108 | || New support staff can quickly get up to speed || Knowledge base assists support personnel in quickly identifying known fixes and workarounds || |
| | 109 | || Knowledge base assists support personnel in quickly identifying known fixes and workarounds |
| | 110 | || Problems are uniquely itemized, classified and tracked throughout the resolution process. Automatic notification occurs for any aging issues || |
| | 111 | || Management can identify problem areas and gauge staff workload || Trend and distribution reports allow high level review of problem status || |
| | 112 | || Distributed support teams can work together to solve problems || Replication server allows current database information to be shared across the enterprise || |
| | 113 | || Customers can help themselves, lowering support costs and improving response time || Knowledge base can be made available over the Internet. Includes hypertext search capabilities and graphical query engine || |
| | 114 | |
| | 115 | **4.3 Assumptions and Dependencies** |
| | 116 | |
| | 117 | |
| | 118 | |
| | 119 | **4.4 Cost and Pricing** |
| | 120 | |
| | 121 | |
| | 122 | |
| | 123 | **4.5 Licensing and Installation** |
| | 124 | |
| | 125 | |
| | 126 | |
| | 127 | **5 Product Features** |